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Privacy Policy

Effective Date: September 16, 2026

Madrid Daughters Call Centers (“Madrid Daughters Call Centers,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can control your communications preferences.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Name and contact information
  • Telephone and mobile phone numbers
  • Email addresses
  • Business or company information
  • Information submitted through website forms
  • Appointment and service information
  • Communications and correspondence with our representatives
  • SMS/MMS communication preferences and consent records
  • Information necessary to provide requested services or respond to inquiries

2. How We Collect Information

We may collect information when you:

  • Submit information through our website
  • Contact us by telephone, SMS, email, or other communication channels
  • Request information about our services
  • Schedule or attend an appointment
  • Communicate with one of our representatives
  • Apply for a position or submit information for employment-related purposes
  • Otherwise voluntarily provide information to us

3. How We Use Your Information

We may use personal information to:

  • Respond to inquiries and requests
  • Provide customer service and support
  • Schedule and manage appointments
  • Provide requested services
  • Communicate regarding services, applications, or business relationships
  • Send service-related notifications
  • Follow up on inquiries or requests
  • Communicate with business contacts regarding requested or relevant services
  • Maintain records of communications and consent
  • Improve our services and business operations
  • Comply with applicable legal and regulatory requirements

4. SMS and MMS Communications

If you provide consent to receive SMS/MMS messages from Madrid Daughters Call Centers, we may use your mobile phone number to send messages related to the purposes described at the time consent is provided.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS/MMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Opting out of SMS/MMS messages does not necessarily prevent us from communicating with you through other channels when communication is necessary to provide a requested service or respond to an inquiry.

5. SMS Consent and Mobile Information

We maintain records of SMS consent, including information necessary to document when and how consent was obtained.

We do not sell or share mobile phone numbers, SMS opt-in information, or SMS consent data with third parties or affiliates for their own marketing purposes.

Mobile information and SMS opt-in data will not be sold, rented, or shared with third parties for marketing or promotional purposes.

Where information must be provided to a service provider to facilitate communications or operate our business, that provider may process the information only for the applicable business purpose and subject to appropriate contractual or legal protections.

6. Information Sharing

We may use service providers that assist us with website operations, communications, customer support, scheduling, technology, CRM, and other legitimate business functions.

We do not sell personal information to third parties.

We do not share mobile phone numbers or SMS opt-in information with third parties for their own marketing purposes.

We may disclose information when reasonably necessary to comply with applicable law, legal process, court orders, regulatory requirements, or to protect the rights, safety, and security of our organization, customers, employees, or others.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

No method of transmitting or storing information can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, document communications and consent, comply with legal obligations, resolve disputes, and enforce agreements.

SMS consent and opt-out records may be retained as necessary to demonstrate compliance and prevent unwanted communications.

9. Your Communication Choices

You may control certain communications from us.

For SMS/MMS:

  • Reply STOP to opt out.
  • Reply HELP for assistance.
  • You may also contact us using the contact information below.

For email communications, you may use the unsubscribe instructions included in applicable promotional emails.

10. Website Forms and SMS Consent

If our website collects a mobile telephone number for SMS communications, the applicable form will provide information regarding SMS consent and access to this Privacy Policy.

Providing a telephone number does not by itself constitute consent to receive marketing SMS messages unless the applicable form or communication clearly explains the SMS consent being requested.

11. Children's Privacy

Our services and communications are directed toward adults and businesses. We do not knowingly collect personal information from children under the age of 13 through our website for the purpose of providing services.

If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to address the situation.

12. Third-Party Websites

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements.

When changes are made, we will update the effective date shown at the beginning of this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or your SMS/MMS communication preferences, please contact Madrid Daughters Call Centers through our website:

Website: https://madriddaughterscallcenters.com

For SMS assistance, you may also reply HELP to an applicable message.

Madrid Daughters Call Centers
Privacy Policy
Effective Date: September 16, 2026